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Payment & Fees

For all payment options please visit the “Ways to Pay” section below.

Important Information

Lobby Closure

Based on the County’s declaration of a Local Health Emergency, the District will be taking the following precaution:

The District office located at 1655 Front Street in Oceano will be open for business, however, the main lobby will be closed to the public. Customers who need to do business in person can either drop payments through the front door or utilize the front customer service window.  We now accept online payments.  Click here to pay online. Customers are encouraged to utilize our website or telephone the office for assistance.

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Basado en la declaración del emergencia de salud local del Condado de San Luis Obispo, el Distrito de Oceano tomará las siguientes medidas de precaución: La oficina del Distrito ubicada en 1655 Front St. estará abierta pero el vestíbulo principal estará cerrado para el público. Clientes que ocupen de servicios en persona pueden ser asistidos por la ventanilla o puedes poner el pago del agua por la puerta en un sobre y un empleado del Distrito lo recibirá. Se recomienda utilizar el sitio web (www.oceanocsd.org) del Distrito o el teléfono (805) 481-6730 para obtener información a sus preguntas.

Phone: (805) 481-6730

After Hours Water or Sewer Emergency: (805) 481-6730

General Information

The District bills for water every two (2) months.  Bills are due the 20th of the “even” months (February, April, June, etc.).  If the 20th falls on a weekend or holiday, payment is due the next business day.  Due dates may be subject to change – please always review your bill to ensure timely payment.

Due to the temporary closure of our lobby and to ensure the health and safety of our customers and staff, we recommend utilizing online bill pay, mailing your payment or utilizing our payment slot (located in the front door)  for your payment.  We will still accept cash payments through our customer service window from 8:30am – 4:30pm and we respectfully request customers practice social distancing and remain 6 feet apart while waiting in line.  Thank you for your continued patience and understanding during this unprecedented time.  

Rates & Fees

Fee amounts have changed and are effective as of April 1, 2020.

Fee Type Amount
New Account Fee (Owner) $30.00 (included in first bill)
Tenant Account Deposit $120.00 (required with Tenant Application)
Courtesy Notice to Tenants $  2.40 per billing cycle
Late Fee/Second Notice 10% Penalty
Door Hanger/48 Hour Disconnect Notice $25.00
Reconnect Fee $50.96
After Hours Reconnect Fee $152.88 (+$50.96 Reconnect fee)
Return Check or ACH Fee $30.00 per incident

Sample Household Rates

Cost estimate for 24 units of water. (1 unit = 748 gallons)
*Rates effective as of the first billing period after July 1, 2021.

Per Unit of
Consumption
Single Family
Total Cost
Multi-Family
Total Cost
BASE WATER RATE:
Single Family Residence, bi-monthly $66.58
Multi-Family Residence, bi-monthly $49.93
Consumption Charges
Tier One: Use of water up to 600 cubic feet (0-6 Units) $3.84 $23.04 $23.04
Tier Two: Use of water over 600 cubic feet (7 units and up) $6.73 $121.14 $121.14
SEWER (Collection System) Rate $19.49 $19.49
TOTAL BI-MONTHLY CHARGE $230.25 $213.60

Sample Rate Break-down per month:
Single Family Water Charge per month: $105.38
Multi-Family Water Charge per month: $97.06
Sewer Charge per month: $9.74

Ways to Pay

By Mail
Oceano CSD
PO Box 599
Oceano, CA 93475-0599

If you need to overnight or express mail a payment:
Oceano CSD
1655 Front Street
Oceano, CA 93445

Please ensure 5-7 business days for your payment to arrive by mail.  A 10% late fee will apply the day after the due date. Payments are considered received the day they are received by our office – we do not go by the postmarked date.

In Person  (Our lobby is currently closed to the public. Please see the “General Information” section toward the top of the page for more information.)
Our office is located at 1655 Front St. (Hwy 1) across from the historic Oceano Depot.  Our Customer Service Window is open Monday through Friday from 8:30 a.m. to 4:30 p.m. (we generally do not close for lunch) and we are available by phone Monday through Friday from 8:00 a.m. to 5:00 p.m.  We are closed most major holidays.  Please see our calendar for office closures.

After Hours
There is a “Payment” drop slot in the front door for delivering your payment after hours. Please do not put cash/change through the drop slot. We encourage placing your check or money order into a sealed envelope before putting it into the payment drop.  Please include your account number and/or service address to ensure proper posting of your payment.

Online Bill Pay (Credit/Debit Cards)
We now accept credit and debit cards through a third party portal.  (Please see the blue “Pay Your Bill/Make A Payment” button at the top of this page.)  A convenience fee will be applied to each transaction.  Please allow 48-72 hours for the charge to reflect on your card.

For 24/7 online bill pay customer support or to pay by phone, please call 1-888-604-7888.  A fee may apply for phone support.

Automatic Payment (ACH Draft)
We offer free automatic withdrawal from your bank account.  Please visit our “Forms” page to download an enrollment form.  Please return the form to our office with a voided check. Please call the office to verify when your automatic payments will begin.  You will still receive a bill in the mail, however the payment stub should read, “Auto Pay – Please Do Not Pay.”

Bank Bill Payment
Your bank may offer a form of “Bill Pay” – Please note that these are not electronic payments received by the OCSD.  Your bank will process your request and mail a physical check (usually in bulk with other checks), which can take 7-14 business days to arrive.  Please ensure your payment is scheduled early to avoid late fees or disconnection.  Payments received after the due date are considered late and fees will apply.

Utility Assistance

CAPSLO (HEAP application)
3970 Short Street, Suite # 110
San Luis Obispo, CA 93401
(805) 541-4122 ext. 14
CAPSLO HEAP

Salvation Army – Arroyo Grande
1550 W. Branch Street
Arroyo Grande
(805) 481-0278
Salvation Army

Catholic Charities
Serving San Luis Obispo County
3592 Broad Street, Suite 104
San Luis Obispo, CA 93401
(805) 541-9110
Catholic Charities

Tenant Accounts

Tenant Accounts
Beginning April 1, 2020 the District will be offering Tenant Accounts.  Tenants may complete an application form and submit it to the District along with a $120.00 Deposit.

Courtesy Notices for Tenants
Property owners may assign a property management company or other agent to their account.  (Please note that the property owner is still responsible for payment).  If a property owner wishes to receive the original copy of the water bill and have a “resident” copy sent to the service address, the District does offer this option for a small fee per billing cycle.  If you have questions, or if you’re interested in signing up for this service, please click here to download the form or please contact the District office.

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